Furthermore, appointment scheduling and monitoring is expected to register the fastest growth during the forecast period owing to the need for reduction of patient waiting time and efficient use of healthcare resources. Based on region, the healthcare chatbots market size is analyzed across North America (U.S., Canada and Mexico), Europe (Germany, France, the UK, Italy, Spain, and rest of Europe), Asia-Pacific (China, Japan, India, Australia, South Korea, and rest of Asia-Pacific), and LAMEA (Brazil, South Africa, and rest of LAMEA).Īccording to application, symptoms check occupied the largest healthcare chatbot market share in 2018 owing to the rise internet usage and surge in the level of medical information available at patient level. Based on end user, the market is classified into healthcare providers, healthcare payers, patients, and other end users. Based on deployment, the market is divided into cloud-based and on premise. Based on application, the market is divided into symptoms check, medical & drug information assistance, appointment scheduling & monitoring, and other applications. The healthcare chatbots market size is studied based on segments, application, deployment, end user, and region to provide a detailed assessment of the market. However, the concerns related to the data privacy hinder the growth of this market. Furthermore, growth potential offered by rise in awareness during the forecast period offer lucrative opportunities for the growth of the market. In addition, the increase in patient waiting time and lack of efficient patient management across the globe also boosts the growth of healthcare chatbots market. Moreover, surge in internet connectivity and smart device adoption is another factor that contributes toward the growth of the market. Rise in hospital cost savings due to use of healthcare chatbots across the globe is a compelling factor that boots the growth of the healthcare chatbots market. Furthermore, healthcare chatbots are also used by healthcare payers to establish a relation between the company and the potential customers. These chatbots are either cloud-based or on premise solutions, which are used by patients for checking symptoms, locating clinics or scheduling appointments. The conversation is carried out by using pre-calculated phrases in the form of texts. Chatbots use textual or audio outputs to communicate with the customer. The global healthcare chatbots market accounted for $116.9 million in 2018 and is expected to reach $345.3 million by 2026, registering a CAGR of 14.5% from 2019 to 2026.Ĭhatbots is a software responsible for establishment of conversation between a human and artificial intelligence. Healthcare Chatbots Market Outlook - 2026
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